Returns & Exchanges

At PURESEOUL, we want you to be completely satisfied with your K-beauty purchase. If you are not happy with your order, items can be returned within 14 days of delivery provided they are unopened and in their original packaging.

1

Initiate Your Request

Contact our customer support team with your order number and the names of the products you wish to return to receive your unique return authorization code.

2

Prepare Your Package

Carefully pack the items in their original, unopened condition with all protective seals intact to ensure they are not damaged during transit.

3

Ship the Items

Affix the provided return label or address the package to our warehouse, ensuring you use a tracked shipping service for your peace of mind.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing